Payments & Refund Policy

Thank you for choosing Xpress Biz Suite by XPRESSTECH (X24 Technologies). We are committed to providing a reliable bookkeeping experience. This policy outlines how payments are handled and under what circumstances refunds are issued.

1. Subscription & Billing

Xpress Biz Suite is a subscription-based service (SaaS). By subscribing, you agree to the following:

• Billing Cycle: Services are billed in advance on a monthly or annual basis, depending on your selected plan.
• Auto-Renewal: Subscriptions generally renew automatically unless cancelled at least 24 hours before the renewal date.
• Merchant Name: Depending on the payment method used, charges on your statement may appear as XPRESSTECH, X24 Technologies, or Shahid Bux.

2. Cancellation Policy

You may cancel your subscription at any time via your account dashboard or by contacting support.

• Effect of Cancellation: If you cancel, your subscription will remain active until the end of the current billing cycle. You will not be charged for the next cycle.
• No Partial Refunds: We do not provide refunds or credits for any partial subscription periods or unused time.

3. Refund Policy

Due to the digital nature of our product, all sales are generally considered final. Refunds are only issued in the following specific circumstances:

3.1 Eligible Refund Scenarios

• Technical Errors: If you were charged due to a technical error on our side (e.g., double billing for the same month).
• Service Unavailability: If the platform was completely inaccessible for a significant duration (more than 48 hours) due to our server failure, a pro-rata refund may be considered upon request.

3.2 Non-Eligible Scenarios

• "Change of mind" after purchasing the subscription.
• Failure to use the software during the subscription period.
• Incompatibility with specific devices not listed in our requirements.

4. Refund Process & Timeline

If you believe you are eligible for a refund based on the criteria above:

1. Contact our support team at support@xpressbiz.in within 7 days of the transaction.
2. Include your Transaction ID, Registered Email, and the reason for the request.
3. Our team will review the request within 2-3 business days.

4.1 Refund Execution

Approved refunds are processed via the original payment method.

• The amount will be credited back to your source account (Bank/Card/UPI).
• Processing time is typically 5-7 business days depending on your bank's policies.

5. Chargebacks

If you initiate a chargeback or dispute with your bank without contacting our support first, your account will be immediately suspended. We reserve the right to dispute invalid chargebacks using the logs and data available to us.

6. Contact Us

For any billing-related queries, please reach out to: