Privacy Policy

XPRESSTECH ("we," "our," or "us"), a brand of X24 Technologies, is committed to protecting your privacy. This Privacy Policy explains how Xpress Biz Suite collects, uses, discloses, and safeguards your information when you visit our website xpressbiz.in, use our application keep.xpressbiz.in, or engage with our services.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

1.1 Personal Identification Information

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, email address, and telephone numbers.
• Business Data: Company name, GSTIN, PAN, and business address (for invoice generation).

1.2 Financial & Transaction Data

• Bookkeeping Data: Invoices, expenses, receipts, and ledger entries you input into the system.
• Payment Information: We do not store full credit card numbers or banking passwords. Payments are processed via our third-party partner, Razorpay. We only retain transaction IDs and payment status provided by Razorpay.

1.3 Technical Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Service.

2. How We Use Your Information

We use personal information collected via our Service for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To send you administrative information (invoices, updates, security alerts).
• To fulfill and manage your orders and subscription payments.
• To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To protect our Services (e.g., fraud monitoring and prevention).

3. Payment Processing & Razorpay

All payments on Xpress Biz Suite are processed by Razorpay. When you make a payment, you are transferring data directly to Razorpay's secure servers.

• Merchant of Record: Payments will be collected in the name of XPRESSTECH.
• Data Security: Razorpay is PCI-DSS compliant. Your card details are encrypted and securely stored by them, not us.
• We recommend reading Razorpay's Privacy Policy here.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information strictly in the following situations:

• Service Providers: We may share data with third-party vendors (e.g., cloud hosting, email delivery) who perform services for us or on our behalf and require access to such information to do that work.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process (e.g., in response to public authorities to meet national security or law enforcement requirements).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes 256-bit SSL encryption for data in transit and secure cloud storage protocols. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to request access and obtain a copy of your personal information.
• The right to request rectification or erasure.
• The right to restrict the processing of your personal information.

To exercise these rights, please contact us at support@xpressbiz.in.

8. Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and rules made there under, the contact details of the Grievance Officer are provided below:

9. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may email us at support@xpressbiz.in.